Verizon’s Attempt at a Customer Service Blog

October 2, 2006 by 10 Comments

Here’s something new… a customer service blog, supposedly going to be staffed/updated 24×7 by the folks at Verizon.

What use is this really going to be?  If you call their customer service, you sit on hold.  Are they going to announce system-wide outages?  Unless everything has gone straight to hell, a national blog is going to be far too wide of a reach to be any use.

Consider me skeptical, although not much would shock me from a company that doesn’t want my money.

Filed Under: Blogging, Technology ·
  • C. Chance

    Beware Verizon’s So-Called “Soft Credit Check” – we recently opened an account for my brother and Verizon told us they would need to run a “soft” credit check because he has never had service with them before. Verizon assured us that this credit check would only show up on the credit reports under the section that is only seen by the individual whose credit is checked – and would NOT be seen by any potential creditors. THIS IS A LIE! We just ran my brother’s credit report and the Verizon credit check shows up on the main section under Inquiries. I have been told that having numerous inquiries is detrimental to one’s credit. We requested that Verizon contact the credit bureau that THEY reported the inquiry to and instruct the credit bureau to place the inquiry in the correct place on the report. This request was refused by the rep and by the supervisor (Sanje Brothers, I.D. # 638429 of Missouri Call Center) and we were basically told that it was our problem and that we would have to go through the long process with the credit bureau to request that it be changed. This process can take between 30 – 90 days. They would not even bother to pick up the phone, send a fax, send an email, or send an update through their credit reporting system to help. I’d call this very poor customer service, but it isn’t even customer service at all. I told him such and he said if I wanted customer service to do anything about it I would need to use the credit bureau’s customer service. That is what I will do. I will also investigate competitive companies and will switch my business away from Verizon as they have just lost my loyalty.

    • Mlevine1001

      Verizon customer service is becoming a group of liars. Whenever
      you call them they transfer you from phone to another phone finally they
      disconnect it without you knowing it and you will end up your phone on your ear
      silent.

      For the last three months they charged my credit card, but
      there is no place that I authorized them to charge my credit card as “auto pay”.
      I canceled the phone and the TV services and kept the Fios Internet services four
      months ago, but still charging me the services that I do not use it. I told Verizon,
      repeatedly called them but still thieves are steeling my money.  The worst part is I have online account but
      there is no place to cancel the credit card auto payment.

  • dan lorenz

    Verizon has the worst service in the world hope they go belly up like the rest of the world. Can’t understand how they stay open with the staff they have.

  • sashowell

    DO NOT… DO NOT get Verizon service if you have a Mac computer. As of 9/14/10. they still haven’t realized that the world is going Mac. They can’t service us. When you call support (India) Oh, Mac, you need special numba… Verizon sucks, and I’m a stockholder…

  • ecurrea@aol.com

    Verizon’s customer service is horrible. They definitely don’t support mac and in addition after 3 months of complaining that their mifi doesn’t work they finally tested for connectivity and won’t return / credit anything. They are great at creating expectations but very poor at following through.

  • Amanda

    This company has the worst service ever. I have spent hours on the phone with these people trying to get an issue resloved. I have never in my life delt with more rude, unhelpful people.
    Never deal with them if you have a choice.

  • Ron

    There Crooks. I signed up with a 10% discount it has been a year. NO DIScOUNT YET. I have neen lied to by Customer Service when I can get through. I went to the Store today and they confirmed I have been lied to for over a year. Ron Pesch Victorville

  • Steve0

    World Class Customer Service ? Rule the Air ? CRAP 12/2 Gave up my Iphone and went back to Verizon in January with a Droid. 10 days later I gave up, canceled the account and ported back to AT&T. Now comes a $558 bill, $340 early termination fee and the balance for a full months service. Called the number on the bill which takes me to “Financial Services” , since I am no longer a customer. Very nice person but they aren’t able to credit, she connects me to “Customer Service” what an oxymoron, they can’t issue the credit because they have no record of me canceling my service, brilliant ! In order to keep my account from going to collections, I am making $10 monthly payments while these pinheads chase their tails and sort out the credit I am due.

    At this writing 2/15, I must have 3 or 4 hours of my valuable time, at this juncture and I’m not done, wrapped up in trying to get a credit issued. God bless Sherry in Financial Services, she understands the issue(s), understands I should not be paying $558 for 10 days of service and has done an exemplary job of following up with me and trying to navigate the tangled mess they call customer service however, it is hard to soar like an eagle when you flying with a bunch of turkeys.

    Rule the Air, questionable. World Class Customer Service, certifiably delusional. My time is valuable and they have done a commendable job of squandering it. A word to the wise, think twice before jumping to Verizon, when you need customer service, be prepared for one of the worst customer service experiences of your existence.

  • Kahndolak_jan

    One of the worst services ever. Bunch of liars, illiterate and dumb people work there. Cnt believe they are still open. Took them over 12 month to get my account straight and at the end even that was done incorrect.

  • Alex N

    I’ve been a verizon customer for about four years. I never had a problem until June 1st of this year. My step son who is living in New York City had a Droid X stopped functioning. He took it to the store. They said he would get a replacement in a few days. They never told him what to do with the broken phone. As a result the broken phone got lost or was stolen from his apartment. I got a $400 debit on my statement. My wife calls Verizon. The lady tells her it sometimes takes up to two billing cycles for it to come off. It never did.

    Since the damaged phone was lost we filed a claim with Asurion, their insurance company for lost and damaged phones. They sent him a replacement phone to replace a working phone. The claim is for a lost phone; NOT A DAMAGED PHONE. They talked him into sending the good phone back to them IAsurion).

    We have called customer service, if that’s what you call it, about five or six times. Each time getting a different person. They keep telling us that they are looking for it in the warehouse. For what, I don’t know since I told them it was now lost!!!!!!!!!!!!! They kept saying that they would call us. The last time I contacted them was 9/22, last Thursday. They told me that they tried to call me the previous day. I asked what number. Of course they could not tell me that BECAUSE THEY WERE LYING.

    They don’t want to accept responsibility since they originally never told my step son what to do with the old phone. If they told him to return the phone to the store he would have done it. If they were to have included a return envelope with instructions he would have mailed it. I had a problem with my Droid and I received a return envelope. I’ve had friends who have had to do the same. They neglected to provied a means of returning the phone nor instructions.

    So now I’m dealing with the insurance company. They are not honoring the claim because they think they settled it when the received a working phone. DESPITE THE FACT THAT THEY WERE TOLD THE CLAIM WAS FOR A LOST PHONE.

    I am now using an attorney to try to settle the matter. I will also open a case with the attorney general and consumer protection. They people will not allow you to talk to their supervisors. They lie about what they are doing to settle the matter. When this is settled I’m going to AT&T.

    Alex N