http://www.anotherblogger.com/2006/10/02/verizons-attempt-at-a-customer-service-blog/ Random rants and wandering words Thu, 08 Jan 2009 14:17:09 +0000 http://wordpress.org/?v=2.7 hourly 1 http://www.anotherblogger.com/2006/10/02/verizons-attempt-at-a-customer-service-blog/comment-page-1/#comment-18030 C. Chance Wed, 21 Mar 2007 23:30:47 +0000 http://www.anotherblogger.com/2006/10/02/verizons-attempt-at-a-customer-service-blog/#comment-18030 Beware Verizon's So-Called "Soft Credit Check" - we recently opened an account for my brother and Verizon told us they would need to run a "soft" credit check because he has never had service with them before. Verizon assured us that this credit check would only show up on the credit reports under the section that is only seen by the individual whose credit is checked - and would NOT be seen by any potential creditors. THIS IS A LIE! We just ran my brother's credit report and the Verizon credit check shows up on the main section under Inquiries. I have been told that having numerous inquiries is detrimental to one's credit. We requested that Verizon contact the credit bureau that THEY reported the inquiry to and instruct the credit bureau to place the inquiry in the correct place on the report. This request was refused by the rep and by the supervisor (Sanje Brothers, I.D. # 638429 of Missouri Call Center) and we were basically told that it was our problem and that we would have to go through the long process with the credit bureau to request that it be changed. This process can take between 30 - 90 days. They would not even bother to pick up the phone, send a fax, send an email, or send an update through their credit reporting system to help. I'd call this very poor customer service, but it isn't even customer service at all. I told him such and he said if I wanted customer service to do anything about it I would need to use the credit bureau's customer service. That is what I will do. I will also investigate competitive companies and will switch my business away from Verizon as they have just lost my loyalty. Beware Verizon’s So-Called “Soft Credit Check” - we recently opened an account for my brother and Verizon told us they would need to run a “soft” credit check because he has never had service with them before. Verizon assured us that this credit check would only show up on the credit reports under the section that is only seen by the individual whose credit is checked - and would NOT be seen by any potential creditors. THIS IS A LIE! We just ran my brother’s credit report and the Verizon credit check shows up on the main section under Inquiries. I have been told that having numerous inquiries is detrimental to one’s credit. We requested that Verizon contact the credit bureau that THEY reported the inquiry to and instruct the credit bureau to place the inquiry in the correct place on the report. This request was refused by the rep and by the supervisor (Sanje Brothers, I.D. # 638429 of Missouri Call Center) and we were basically told that it was our problem and that we would have to go through the long process with the credit bureau to request that it be changed. This process can take between 30 - 90 days. They would not even bother to pick up the phone, send a fax, send an email, or send an update through their credit reporting system to help. I’d call this very poor customer service, but it isn’t even customer service at all. I told him such and he said if I wanted customer service to do anything about it I would need to use the credit bureau’s customer service. That is what I will do. I will also investigate competitive companies and will switch my business away from Verizon as they have just lost my loyalty.

]]>