Circuit City: Customer Non-Service

On March 16th, I used the contact form on circuitcity.com to ask a question about a rebate offer for one of the items on their website.  This was a pre-sale question about the terms of the rebate.

You’d think a company would want to answer questions from customers who want to give them money, right?

Today at 7:02 AM I received a response from “A. Todd” in their customer service department who didn’t answer my question, but rather told me to call a phone number where “They’ll place your order and your  merchandise will soon be on its way.”

Wow.  Over a month to get a response, and they didn’t even answer the question.  You’d think they’d be more service-oriented especially in markets where Best Buy is kicking their ass.